Hi moms... All the stuff before the shipment we made sure went well and we packed as safe as possible. If there 's any damage at the delivery, it' s not the salesman 's responsibility. Inflatable goods / products no warranty Specifically warranty electronic products, if there 's any damage, please claim warranty according to the existing warranty card. In particular electronic toy products are not warranty, we can 't accept any change of goods or exchange or return claims